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cklandscaping1@yahoo.com

CK Landscaping & Jet Washing

01225 791891

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Privacy Policy

Last updated: 4 September 2026

1. Who we are

This Privacy Policy explains how CK LANDSCAPING AND JETWASHING LTD (“we”, “us” or “our”) collects, uses and protects personal information.

CK LANDSCAPING AND JETWASHING LTD is a company registered in England and Wales under company number 16833970.

Registered/business address: The Old Brickyard Easton Ln Corsham Chippenham SN14 0RW

Telephone: 01225 791891 Email: cklandscaping1@yahoo.com

We are responsible for deciding how and why your personal information is processed.

2. What personal information we collect

Depending on how you interact with us, we may collect the following information:

  • Your name
  • Your address or the address where work is to be carried out
  • Telephone number
  • Email address
  • Details of your enquiry or request for our services
  • Information relating to quotations, bookings and work carried out
  • Correspondence and communications between you and us
  • Payment and transaction information where necessary for providing our services and maintaining financial records
  • Website usage data, including via cookies and tracking technologies (see Section 12)
  • Any other information you choose to provide to us that is reasonably necessary for dealing with your enquiry or providing our services

We do not generally seek to collect sensitive personal information. Please do not provide sensitive personal information unless it is necessary for us to provide our services or deal with your enquiry.

3. How we collect your information

We may collect personal information when you:

  • Contact us by telephone, email or other means
  • Request a quotation
  • Make an enquiry about our services
  • Book or purchase our services
  • Become a customer
  • Communicate with us about work we are carrying out or have carried out
  • Visit or interact with our website

We may also receive information from third parties where this is necessary to provide our services or manage our business.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide quotations and estimates
  • Arrange and provide landscaping, jet washing and related services
  • Communicate with you about appointments, work and services
  • Manage our relationship with you as a customer
  • Process payments and maintain appropriate financial records
  • Deal with queries, complaints or disputes
  • Maintain business records
  • Comply with legal and regulatory obligations
  • Protect our business and prevent or detect fraud, misuse or other unlawful activity
  • Improve our services, website and customer experience, including through website analytics
  • Where you have consented, show you relevant advertising on other platforms (see Section 12)

We will only use your personal information where we have a lawful basis to do so.

5. Our lawful bases for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases under UK data protection law:

Contract

We may need to use your information to provide a quotation, arrange or perform services you have requested, or otherwise take steps at your request before entering into a contract.

Legal obligation

We may use and retain certain information where this is necessary for us to comply with a legal obligation, including applicable accounting, tax and other legal requirements.

Legitimate interests

We may use your information where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

For example, this may include managing our business, maintaining customer records, dealing with enquiries, protecting our business and responding to disputes.

Consent

Where consent is required by law, we will ask for your consent before processing your information for that particular purpose — for example, before setting non-essential cookies such as analytics or advertising cookies. Where processing is based on consent, you can withdraw your consent at any time.

6. Who we share your information with

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary for us to operate our business or provide our services. Depending on the circumstances, these may include:

  • Accountants or other professional advisers
  • Payment service providers
  • Website, hosting or IT service providers
  • Google (Google Analytics) and Meta (Facebook/Instagram), where you have consented to analytics or advertising cookies
  • Email or communications providers
  • Other contractors or service providers where necessary to carry out work you have requested
  • Government bodies, regulators, law enforcement agencies or other organisations where we are legally required or permitted to do so

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle information appropriately and securely.

7. How long we keep your information

We do not keep personal information indefinitely.

For general customer and enquiry information, we normally retain personal information for up to 12 months after our relationship with you ends or your enquiry becomes inactive, unless there is a legitimate reason to retain it for longer.

We may retain certain information for longer where this is necessary to:

  • Comply with legal or regulatory requirements — for example, HMRC requires business financial and accounting records to be kept for at least 6 years
  • Establish, exercise or defend legal claims
  • Resolve disputes or complaints
  • Maintain records that we are legally required to keep

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your data protection rights

Under UK data protection law, you may have certain rights in relation to your personal information, depending on the circumstances and the lawful basis on which we process it.

These may include the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information where there is no good reason for us to continue processing it
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing, including processing based on legitimate interests
  • Ask for your information to be provided to you or another organisation in certain circumstances
  • Withdraw consent where we are relying on your consent to process your information — including withdrawing consent to analytics or advertising cookies at any time via our cookie settings

These rights are not absolute and exceptions may apply.

If you wish to exercise any of these rights, please contact us using the details in Section 1.

10. How to contact us about your personal information

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

CK LANDSCAPING AND JETWASHING LTD The Old Brickyard Easton Ln Corsham Chippenham SN14 0RW

Telephone: 01225 791891 Email: cklandscaping1@yahoo.com

11. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first. Please contact us using the details above.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Website: ico.org.uk Helpline: 0303 123 1113

12. Cookies

Our website uses cookies and similar tracking technologies, including:

  • Strictly necessary cookies — required for the website to function properly. These do not require consent.
  • Analytics cookies (Google Analytics) — used to understand how visitors use our website, so we can improve it.
  • Advertising cookies (Meta/Facebook Pixel) — used to measure the effectiveness of our advertising and to show you relevant adverts on Facebook and Instagram.

Analytics and advertising cookies are not strictly necessary and will only be set with your consent. When you first visit our website, you will be shown a cookie banner where you can accept or reject these cookies, and you can change your preferences at any time.

You can also manage or disable cookies through your web browser settings, though this may affect how parts of the website function.

For a full, up-to-date list of the cookies we use, see our Cookie Policy.

For more information about how Google and Meta use data, see:

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we provide, legal requirements or the way we process personal information.

The latest version will be published on our website with the date it was last updated.

Last updated: 1 September 2026